FAQs on Ordering
On Getting Around PARConline.Biz
How do I get a complete list of DVDs for sale, with prices?
- By joining our mailing list. Simply send us a note via our contact form. Or email us at webmaster@parconline.biz NOTE: Please do not sign up using a hotmail or yahoo account as this may cause problems with receiving emails from our server. If you haven’t been receiving our emails for the last three weeks, please use this form to advise us or contact us via cellphone and landline.
What if I just look at the site?
- In the website, you will find mostly information on DVDs. Information that have been compiled for you from other DVD sites. We do make announcements about our services from time to time on the site but the mailing list is the heart of our service.
What’s in it for me if I join the mailing list?
- Well, you will be receiving the following:
1. Weekly DVD list with prices
2. Monthly DVD Release Calendar
3. Weekly DVD updates on Upcoming DVDs
4. Other announcements
On PurchasingHow are purchases made?
- Just send a text message or an email to www.P@RConline.biz if you are interested in any of the items you find in the weekly DVD list. The SMS numbers are 0917-6633860 or 0917-8118557. The address to send email to is orders@parconline.biz. You can also give us a call at 660-3475.
Are all the items immediately available? If not, how soon can it be made available?
- Most of the items are orders by other buyers from the previous week. Some have extra copies, especially if it’s a new release. If the item you want is not available anymore (either it is someone else’s order or someone has reserved it ahead of you), availability will take one to two weeks from when you placed your order. As much as possible though, when you see a title you like in the list for that week, and when you text in your reservation, we do our best to serve that request. NOTE: Please provide FULL NAME, LANDPHONE, CELLPHONE and DELIVERY ADDRESS to confirm purchase.
On OrderingDo you accept pre-orders?
- Yes we do and you will not be charged unless you get the item you purchased from us. A pre-order will guarantee you an item delivered to you on our very first shipment of new and just-released titles. It means you will be getting your copy ahead of everyone else. Sometimes, we also give special discounts on pre-orders.
Do you accept orders of titles not found on the weekly mailing list?
- Yes we do. Just send us a list of title and we will give you a quote. Your best reference would be Amazon.com for North American Releases and HkFlix.com for Region 3 HK/Korean/Foreign Films-Asia Releases. NOTE: Your orders though do not come from these sites mentioned. They’re just for reference.
How long will orders take?
- For Videos – 1 to 2 weeks normal lead time. Sometimes, they take more than two weeks because the title is currently being restocked. For Audio CDs – 2 to 3 weeks normal lead time.
Sometimes a title is hard to obtain because:
a) it is in limited production
b) it is almost a deleted release
c) it is already out of print
Please understand that these are beyond our control already.
NOTE: Weekly ordering cut off is every THURSDAYS of the week.
On DeliveryDo you deliver? How do I get the item I purchased? Do you charge for deliveries? What forms of payment do you accept?
- Deliveries are made thru DHL or Air21 Fedex. There is a P60.00 charge for Metro Manila, and P80.00 for courier deliveries outside the metro. For deliveries with 3 titles or more, the delivery charge is waived. We would prefer bank deposit in either cash or cheque payments (details will be relayed prior to delivery). We only accept cheque payments for purchases amounting to P3,500 and above. Bank payments are pre-arranged with us ahead of time.We can accommodate special arrangements. Please contact us for your delivery and payment options.
How do I know that I’m getting a delivery? When are deliveries made?
- Delivery is normally done every Thursdays or every week, unless it’s a holiday. Sometimes we also have Friday deliveries. Assuming that your order is here, prior to the day of the delivery, you will receive a text message or a phone call informing you of the delivery. We request that you reply to this delivery advise, as our understanding and confirmation that you have received our notice. Should you have any change of plans on delivery day, for whatever reason, pls advise us immediately.
- Simulteneous delivery starts at 9:30 am and ends at 5:00 pm. Delivery areas are:
Makati
Ortigas/San Juan/Pasig/Libis
Quezon City
Manila
South Area - We cannot give a specific time as to when the courier service should arrive in your area because this will be depending on many factors like traffic or how long a messenger stays in one delivery after another. That is why we send you a delivery advise a day before so that you can make preparations already.
NOTE TO PROVINCIAL CUSTOMERS
- In some cases, Fedex Air21 only delivers up to a certain point. In these cases, you will then have to go to their office instead of receiving the item at your doorstep. A representative should call you to advise that there is a package for pick-up at their nearest Fedex center. Pls provide them with the airwaybill # of the package. We shall text this airwaybill # to you on the day your item is shipped.
On Return of “Defective Disc”Could I return a purchase?
- Yes if it is defective. We should be honest with you, we don’t have any control on the physical condition of the Videos & Audio CDs we send out since we get it sealed, we give it to you sealed. We do make sure that what we give you is in the best condition. Sometimes, when in doubt, we call the buyer ahead of time especially in cases where we discover loose disc, defective cases and such. Being collectors ourselves we wouldn’t want to be serving our buyers defective Videos & Audio CDs anyway. There are times however when even after careful inspection, a bad copy do slip our hands.
- Normally, player incompatibility is the main reason for pixellation or pauses/disc stop. But before we do replace the item, here are a few things we would like you to do first before we pull-out your orders:
1. Lightly clean the defective disc.
2. Clean your player.
3. Run the disc again.
4. Run the same disc on a different player, preferrably a known brand. - If the symptoms are still there, chances are you got a bad disc. If the symptoms are absent in one other player, chances are it’s player incompatibility with the disc you bought. In most cases, this we cannot replace anymore, since the problem lies with your player, not with the disc.
- When a returned disc is tested and it runs well on our players, and subsequently on our suppliers’ player, it will not be replaced. Anyway, replacement is free of charge. We shall schedule a pull-out as per our arrangement. The following are required from you in replacing your DVDs:
a. original disc in the exact number
b. original case in it’s exact condition
c. security seal for our tracking, if any
d. plastic covering (whether torn or in whatever condition) - The DVDs’ UPC item code are recorded in our files so it is important that you provide us with the following requirements.
- Replacement takes three weeks or more, subject to our supplier’s evaluation
On Cancellation of OrdersCan I cancel my orders?
- As much as we understand your concern, once you’ve made a confirmation of your orders thru text or email, we consider it as final. On the day you make a confirmation, your orders will immediately be coursed through our suppliers for processing. Cancellation is possible only after your orders have not reached you in a reasonable period, or after our alloted lead time of 1 to 2 weeks. If this should happen, we shall get in touch with you and ask if you should wish to cancel the order.
ALL ITEMS ARE ORIGINAL.
www.PARConline.Biz